LEGAL REFERENCE

Your privacy is how we run rajapols

We collect and protect your personal data only to keep your account secure, process your payments through DANA, OVO, GoPay and QRIS, and deliver the games and markets...

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rajapols Your privacy is how we run rajapols

What we collect and why

When you open an account with rajapols, we collect your name, email, phone number, date of birth and identity details to verify your account and comply with local regulations in supported regions. We also collect transaction records from your DANA, OVO, GoPay and QRIS payments, your game history, and your device information to improve security and platform performance. We never sell your

data to third parties. Your information stays with us and our payment processors only.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

PLAYER SUPPORT

Questions about your privacy?

Team online

Email Support

Reach our privacy team at [email protected] with any questions about how we handle your data or to request access to your stored information.

In-App Help

Open the Help menu in your account dashboard to find privacy FAQs, contact forms and documentation about data requests and account deletion.

Legal Requests

If you need to report a privacy concern or request formal data access, contact our compliance officer through the legal portal on your account settings page.

EDITORIAL CLARITY

How we earn your trust on privacy

Data Encryption

Every payment you make and personal detail you store is encrypted with industry-standard SSL protocols. Your DANA, OVO, GoPay and QRIS transactions are secured end-to-end.

Regular Audits

We conduct quarterly security reviews and penetration testing to identify vulnerabilities and ensure your account data stays protected from unauthorised access.

Processor Compliance

All payment partners we work with meet international data protection standards. DANA, OVO, GoPay and QRIS payments are handled by certified financial processors only.

Transparent Logging

We maintain detailed access logs showing who touches your data and when. You can request a full audit trail of your account activity at any time.

No Third-Party Sales

Your data is never shared with marketers, advertisers or data brokers. We use it only for account operations, compliance and fraud prevention inside rajapols.

Deletion on Request

Close your account and request full data deletion. We'll remove your personal information within 30 days except where law requires us to retain records.

Our privacy stance across the platform

Account Privacy
Your login credentials and account balance are never shared, logged or accessed by our games team. Only authorised security staff see account data.
Game Activity Logging
We track which games you play and your session times to detect fraud and unusual patterns. This data stays inside rajapols and is not sold onward.
Payment History
DANA, OVO, GoPay and QRIS transactions are stored securely and linked only to your account. Payment processors handle the actual fund transfer separately.
Marketing Consent
We send promotional emails and push notifications only if you opt in. You can disable marketing comms anytime from your notification preferences.
Cookie Use
Our site uses session cookies to keep you logged in and preference cookies to remember your language and theme settings. No tracking cookies for resale.
Device Data
We collect your IP address, device model and operating system to improve app performance and detect account compromise. This is never resold or published.
Jurisdiction
In supported regions including Indonesia, we comply with local data protection laws and regional payment regulations for DANA, OVO, GoPay and QRIS.
PLATFORM SNAPSHOT

What shapes our privacy approach

Minimal Collection We ask for only the data needed to verify your...
Local Payment Partners DANA, OVO, GoPay and QRIS are handled through certified processors...
Session-Based Tracking Your game activity is tied to your session only. After...
Account Portability Request your full data export anytime — account history, transaction...
No Broker Sales We never sell your email, phone or gaming habits to...
Breach Notification If we detect unauthorised access to your data, we notify...

Privacy questions answered

We delete your personal data within 30 days of account closure. Transaction records required by Indonesian financial law are kept for 5 years but isolated from your profile.

Yes. Go to Account Settings → Privacy & Data, then click 'Request Data Export'. We'll compile your full profile — account details, game history, payments — and email it within 7 days.

No. When you deposit via DANA, OVO, GoPay or QRIS, we see only the transaction confirmation and amount. Your wallet credentials and account numbers stay with the payment processor.

We never share your personal information with other brands, competitors or third-party platforms. Your data stays inside rajapols unless local law requires disclosure.

We use SSL encryption, monitor for unusual login patterns, require password reset if we detect suspicious activity, and log all account access. Enable two-factor authentication in Settings for extra security.

Absolutely. Open Account Settings → Notifications and toggle off all marketing comms. You'll still receive essential account alerts about deposits, withdrawals and security events.

Our privacy policy remains binding on any new owner. If a merger changes how we handle your data, you'll be notified 30 days in advance and given the option to delete your account.